Book and CD Catalog

Interactive Training and Publishing, Business and Healthcare

Fiction and General Non-Fiction—Sunhouse Press

Total E-Learning Solutions

May 2006 Catalog

UniversityOfHealthCare/UniversityOfBusiness

www.uohc.com

Address: 419 N. Larchmont Blvd., # 323, Los Angeles, CA 90004

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866-UOHC-COM. For a list of web-based courses, go to www.uohc.com/courseentry.htm

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Open 24 hours a day.

Book Representatives to bookstores and libraries:

**USA:

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--Mid-Atlantic: David K. Brown/Jay Bruff, 212-924-2520, 215-389-0995, davkeibro@aol.com or jaybruff@earthlink.net

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TABLE OF CONTENTS

About the Interactive Library

MANAGEMENT

Secrets of a Leadership Coach

Secrets of a Leadership Coach 1 Executive Coaching Techniques

Secrets of a Leadership Coach 2 Developing Ourselves as Leaders

Secrets of a Leadership Coach 3 Developing Others

Secrets of a Leadership Coach 4 Developing a Team

Secrets of a Leadership Coach 5 Practice and Assessments

Lean Six Sigma

BIOTERRORISM

Bioterrorism Certificate Program

Bioterrorism Anthrax

Bioterrorism Botulinum

Bioterrorism Hemorrhagic Viruses

Bioterrorism Plague

Bioterrorism Radiation

Bioterrorism Smallpox

Bioterrorism Tularemia

Bioterrorismo Antrax

HEALTHCARE

Customer Care in Healthcare Certificate Program

Reorganizing for Customer Care in Healthcare

Customer and Patient Care

Provider Patient Relationships

Handling Difficult People

Quality Assurance and Outcomes Introduction

Medication Errors

Patient Rights

Age Specific Competence

Basic Critical Care

Total Quality in Provider Practices

Total Quality in Hospitals

End of Life Care Issues

Infection Control in Healthcare Facilities

Abuse and Neglect in Healthcare Facilities

PHARMACEUTICALS AND FDA-REGULATED INDUSTRIES

Agent GCP and the Bloody Consent Form

Agent GXP FDA Part 11

Pharmaceutical Computer Validation Introduction

Pharmaceutical Quality Control Lab

Laugh and Learn Pharmaceutical Sales Code

Part 11 and Computer Validation

GMP Training Package

Global Pharmaceuticals in the 21st Century

Pharmaceutical Regulatory Documents

Powerful Pharmaceutical Sales

Powerful Medical Device Sales

COMPLIANCE

Healthcare Fraud and Abuse Introduction

SALES

Advanced Sales Skills Certificate Program

Sales Body Language

Sales Humor Delivery Skills 1

Sales Humor Writing Skills 1

Internet Searches

Laugh and Learn Sales Letters 1

Laugh and Learn Sales Time Management

Laugh and Learn Sales Territory Management

PowerPoint With Sales Tips

SKILLS

Writing Clearly

OSHA

OSHA Management Certificate Program

OSHA Safe Lifting

OSHA Fire Safety

OSHA Computer Related Illness

OSHA Repetitive Strain Injury

OSHA Carpal Tunnel Syndrome

Multidrug Resistant Tuberculosis

OSHA Medical Radiation Safety

OSHA Occupational Radiation Safety

OSHA Workplace Violence

OSHA Hazard Communications

OSHA Control of Hazardous Energy

OSHA Medical Recordkeeping

OSHA Penalty Policies

Surviving OSHA Inspections

OSHA Bloodborne Pathogens

OSHA Eye Safety

OSHA Regulatory Documents

HIPAA

HIPAA Privacy Certificate Program

HIPAA 1 Overview

HIPAA 2 Business Associates and Covered Entities

HIPAA 3A Privacy Uses and Disclosures

HIPAA 3B Psychotherapy and Country Doctors

HIPAA 3C Marketing

HIPAA 3D Notice of Privacy Practices

HIPAA Focused Training 1 Overview

HIPAA Focused Training 2 Business Associates and Covered Entities

HIPAA Focused Training 3A Privacy Uses and Disclosures

HIPAA Focused Training 3B Psychotherapy and Country Doctors

HIPAA Focused Training 3C Marketing

HIPAA Focused Training 3D Notice of Privacy Practices

HIPAA Focused Training 4A Data and Computer Security

HIPAA Privacy Compliance Planning

HIPAA Regulatory Documents

SCIENCE

Refraction 1 Introduction

Human Genome Introduction

FICTION—SUNHOUSE PRESS

Asya

AUTHOR BIOGRAPHIES

ABOUT THE INTERACTIVE LIBRARY

Why should you buy from the UniversityOfHealthCare/UniversityOfBusiness Interactive Library?

The titles are like books, only better.

· One added feature is the interactivity. It is made to reinforce and extend learning through questions, and to maintain involvement through responses.

· Another is that they can be used for documentation of course completion. All courses provide a certificate of completion for a passing score of 80% on the final exam. This enables corporations to maintain a record of the employees’ training, or for individuals to document their skills for employment.

· Many have multimedia and animations that illustrate and entertain.

· They are all well written and easy to understand, but are rich in content.

· We have collected groups of courses into certificate programs. These enable the learner to demonstrate and certify expertise in a certain area.

· We specialize in stories and humor. Some of the titles here are meant to read like novels, or are based on humor. We believe that you will enjoy them and learn better from them.

· Our titles deliver consistent high quality. As of this writing, we have never received less than a four star review.

UniversityOfHealthCare/UniversityOfBusiness also provides web-based e-learning services and hundreds of other e-learning courses. If you are looking for a training solution for a large organization, contact us at sales@uohc.com or 866-864-2266.

All the CDs are piracy-protected and require Internet access to receive an activation code. They are licensed to one user on one computer. The publisher will generally allow (at its discretion) the same user to put the program on a second computer that the user owns. You must have Internet Explorer 4.0 or higher running on your computer. Supported operating systems are Windows 95, 98, 98 SE, ME, 2000, or XP. You will need Internet access to e-mail us your unique key and receive a password key. You must have a valid registration serial number. It is found on the inside of your CD or book.

Most CDs require less than 50 MB of disk space to install. However, a multimedia program such as Secrets of a Leadership Coach may require 500 MB of disk space.

MANUALS AND BOOKS: We offer a choice of CDs with an accompanying manual that summarizes the major points of the CD.

We now have multi-user CDs of many titles for 5, 10, 25, 50, and 100 users. These are meant to be installed on one computer only, but allow many people to take the tests for much less than the price per single user. If you want a multi-user CD that we have not yet produced, just request it from us at sales@uohc.com. The latest list of available CDs will always be at www.atlasbooks.com/uohc.

We are making text only versions of many of our longer and more popular titles. We are generally calling these “Guidebooks.” We are making our titles available in as many formats as possible. Some of the guidebooks on medical subjects offer a test for nursing credits at the end.

LIBRARY EDITIONS

The library editions differ in three ways from the standard book/CD editions: (1) They will allow one run on any single computer, but they may be permanently activated for a single library computer. The library may network to that computer. A serial number accompanying the book will be necessary for registration, and the request must come from a library email address. (2) They are priced differently. (3) They do not have the final quiz, which is more appropriate for a corporate audience, to document training completion. Check the Atlas website for the latest details and availability.

If a book or CD does not have a special library edition, then a library can purchase the regular book/CD combination.

MANUALS AND BOOKS

Here is an example of how the manuals appear with our new look. Most are 6x9 inches for convenient reference.

SUGGESTIONS FOR USE BY OUR MAJOR CUSTOMER GROUPS

The broader public can use many of our titles. They are all written to inform in a clear, accessible manner. The Management, Sales, and OSHA categories have titles of general interest. We would like to give some special advice about which titles are most useful to certain groups of customers.

Ideas for Pharmaceutical and Medical Device Companies

The purpose of this section is to direct you to the products that will help you the most. Note: Even if a title includes the work “pharmaceutical,” it still is relevant to all FDA-regulated industries.

What are the different formats of UniversityOfHealthCare products and how do they help you?

Our best products involve interactive publishing and we recommend these the most. These enable a higher level of learning through well-planned use of media, review, and interactivity. In addition, through the generation of a certificate of completion, the products not only inform but they also document mastery of a subject. We have different formats for different audiences:

--Web-based learning: Using the internet or an intranet for learning works best for larger organizations that need to track large numbers of people for compliance or organizational development purposes.

--Multi-user CDs: CDs made for small to large groups enable discounts for many users on a single computer and provide documentation of completion for compliance.

--Manual or Book combinations with CDs: These are for people who want CDs for individual use but also want to have a paper reference.

--CDs: The interactive course for an individual user.

--Guidebooks: These contain the text of most of the material in a CD without the need for a computer.

What products are generally useful for the industry?

--Global Pharmaceuticals in the 21^st Century is a great introductory overview of major trends in the industry.

--Pharmaceutical Regulatory Documents is a searchable CD reference of the major documents in different categories of FDA supervision. OSHA Regulatory Documents and HIPAA Regulatory Documents are searchable CDs and great reference tools for many departments.

--Medication Errors is for everyone in the medication chain to help reduce errors.

What are the products appropriate for a pharmaceutical or medical device sales force?

--Powerful Pharmaceutical Sales and Powerful Medical Device Sales are comprehensive, flagship products that give an excellent view both of the facts of the sales environment but also develop the ability of the salesperson to develop consultative selling relationships with providers in order to develop the best kind of profitable, long-term relationships. These products contain lots of videos and role-plays.

--Laugh and Learn Pharmaceutical Sales Code is a great compliance tool that helps keep the company and the salespeople out of trouble by learning what is appropriate with doctors. The Laugh and Learn series uses the exploits of some bumbling sales reps to teach how to do things right.

--We have a complete series of Sales Management courses, available online only.

--We have a great selection of interesting and enjoyable sales and business skills courses that will help the sales force become more effective: Sales Body Language, Sales Humor Delivery Skills, Sales Humor Writing Skills, Writing Clearly, Internet Searches, Laugh and Learn Sales Letters 1, Laugh and Learn Sales Time Management, Laugh and Learn Sales Territory Management, and PowerPoint with Sales Tips.

--We have numerous healthcare related courses online, such as Healthcare Economics, Anatomy and Physiology, and many more medical science courses that will help with understanding the market and the diseases.

--HIPAA courses are more and more relevant. HIPAA 3C Marketing has items of particular interest.

What products will help you with leadership and business skills?

--Large organizations require leadership and business skills. We offer an acclaimed program on leadership, behavioral change, and team building using the Goldsmith method. Marshall Goldsmith is one of the world’s top CEO coaches. With our series Secrets of a Leadership Coach, you will learn his techniques.

--Members of all departments can benefit from formal learning or refreshment of business skills. You can use Internet Searches to learn how to obtain information from the Internet for the benefit of your organization. You can take sales, marketing, and healthcare economics courses to improve your ability to respond to the ever-changing marketplace. You can take Writing Clearly to improve writing skills. You can take our Human Resources series to make sure you are handling your personnel the best way possible.

--Many areas of business law are relevant to conducting business. Many managers will want to take courses on contracts and other legal issues. (Online only.)

What products will help you with manufacturing?

Regulations, regulators, and lawyers besiege FDA-regulated manufacturing. One of your most powerful tools to demonstrate you have thoroughly and conscientiously trained your staff is a certificate of successful completion of a test on a subject.

--All businesses are required to provide appropriate OSHA (Occupational Safety and Health Administration) training. The most common subjects in healthcare organizations are Bloodborne Pathogens and Safe Lifting. We have many more, such as Medical Radiation Safety and Fire Safety. Compliance isn’t the only reason to train for safety; happier, healthier staff make a more pleasant work environment, and safety means fewer lawsuits and lower workers compensation premiums. Some training programs are more for administrators, such as Surviving OSHA Inspections. Some are useful for any office environment, such as OSHA Carpal Tunnel Syndrome and OSHA Computer Related Illness. Workers using equipment and chemicals should take OSHA Eye Safety.

--Pharmaceutical Quality Control Lab teaches you about the most frequently cited problems in quality control.

--Computers are a crucial part of life in modern manufacturing. Pharmaceutical Computer Validation Introduction will teach you the basic concepts of computer validation in an enjoyable manner. Agent GXP FDA Part 11 teaches you about electronic records; not only is it enjoyable, but it also teaches a deeper understanding of the regulations.

--Lean Six Sigma is made for every industry that wants to develop a total quality approach, for both managers and employees, and teaches about how to integrate Six Sigma with lean production and supply chain techniques. It will be available in the summer of 2005.

--Some of the modules in our Total Quality series for healthcare are for all industries and are available online.

--A general introduction to GMPs called Agent GMP and the Mystery of the Kidnapped Executives should be ready by late 2005. It will be created in the spirit of Agent GCP and Agent GXP as a mystery story with humor that teaches the regulations through the plot.

What products will help you with clinical research?

--HIPAA explicitly requires training as part of the implementation, and any clinical research runs into HIPAA issues. We have courses that teach HIPAA and how to apply it to new situations. Core HIPAA courses for everyone are 1, 2, 3A, 3D, and 4A. 3B (on psychology notes) is for special situations. HIPAA 2 Business Associates, HIPAA 3A Privacy Disclosures, and HIPAA 3D Notice of Privacy Practices are particularly relevant. HIPAA Privacy Compliance Planning is mostly directed at managerial staff.

--Agent GCP and the Bloody Consent Form is a funny mystery story that will teach you the rules of informed consent and institutional review boards in clinical trials. Agent GXP FDA Part 11 teaches you a set of regulations that are the foundation of the most advanced clinical trials nowadays that involve the use of electronic records.

--You will need to train the members of your extended study on the scientific background of the research. Online and CD courses are great ways to do that more efficiently. We have many different medical science courses, some online and some on CD.

Ideas for Hospitals, Health Systems, and Nursing Homes

The purpose of this section is to direct you to the products that will help you the most.

What are the different formats of UniversityOfHealthCare products and how do they help you?

--Multi-user CDs: CDs made for small to large groups enable discounts for many users on a single computer and provide documentation of completion for compliance.

--Manual or Book combinations with CDs: These are for people who want CDs for individual use but also want to have a paper reference.

--CDs: The interactive course for an individual user.

--Guidebooks: These contain the text of most of the material in a CD without the need for a computer.

What are the products for quality improvement in healthcare?

Total Quality in Provider Practices is a groundbreaking work in applying the techniques of Total Quality Management (TQM) to healthcare in a practical, easily understood manner. (Many of the modules in this course are equally useful for hospitals and the providers who work in them. A version with some of the modules changed to hospital-specific issues will be available later in 2005.) If you want to implement TQM in your organization, you should get the multi-user CD or use the web option, because everyone needs to be involved. We have other products catering to the development of quality: Customer care is one of the most important components of quality improvement, financial performance, and malpractice avoidance. Customer Care in Healthcare Certificate Program combines four courses, each available individually: Reorganizing for Customer and Patient Care, Provider Patient Relationships, Customer and Patient Care, and Handling Difficult People.

Medication Errors will teach all members of your organization their role in preventing these errors and may help you reduce your malpractice costs.

Quality Assurance and Outcomes Introduction will teach you about important quality concepts specific to healthcare.

What products will help you with leadership and business skills?

--Large healthcare organizations require leadership and business skills. We offer an acclaimed program on leadership, behavioral change, and team building using the Goldsmith method. Marshall Goldsmith is one of the world’s top CEO coaches. With our series Secrets of a Leadership Coach, you will learn his techniques.

--Both clinical and managerial staff can benefit from formal learning or refreshment of business skills. You can use Internet Searches to learn how to obtain information from the Internet for the benefit of your organization. You can take sales, marketing, and healthcare economics courses to improve your ability to respond to the ever-changing marketplace. You can take Writing Clearly to improve writing skills. You can take our Human Resources series to make sure you are handling your personnel the best way possible.

--Many areas of business law are relevant to healthcare. We suggest you start with our course on Administrative Law and the one on Employment Law. Many managers will want to take courses on contracts and other legal issues.

What products will help you with compliance and risk management?

Regulations, regulators, and lawyers besiege healthcare organizations. One of your most powerful tools to demonstrate you have thoroughly and conscientiously trained your staff is a certificate of successful completion of a test on a subject.

--HIPAA explicitly requires training as part of the implementation. We have courses that teach HIPAA and how to apply it to new situations. Core HIPAA courses for everyone are 1, 2, 3A, 3D, and 4A. 3B (on psychology notes) and 3C (on marketing) are for special situations. HIPAA Privacy Compliance Planning is mostly directed at managerial staff.

--Fraud: The government is getting more aggressive about blaming provider organizations for anything. One way to protect yourself is to demonstrate that you have trained your staff to avoid fraudulent behavior. Healthcare Fraud and Abuse Introduction is perfect for that.

--It is crucial to understand advance directives and other patient rights. Our CD called Patient Rights will help you.

--OSHA Regulatory Documents and HIPAA Regulatory Documents are searchable CDs and great reference tools.

How can you develop skills of your clinical staff?

We have 200 nursing skills online. Is it better for you to take an hour of your time and teach staff members yourself or to spend $25 on a course?

What will help you participate in clinical trials?

Many providers and organizations want to get involved in clinical trials. Our training can help you achieve that goal. Agent GCP and the Bloody Consent Form is a funny mystery story that will teach you the rules of informed consent and institutional review boards in clinical trials. Agent GXP FDA Part 11 teaches you a set of regulations that are the foundation of the most advanced clinical trials nowadays that involve the use of electronic records. Pharmaceutical Regulatory Documents is a searchable CD and an indispensable reference tool. Knowledge of the HIPAA regulations is also crucial.

What training will help you with JCAHO preparation?

Hospitals and health systems need certain types of training and documentation for JCAHO certification and their supervision of OSHA instruction. Although there is no fixed list of courses that needs to be taught online, the following is a list of the courses most useful for hospitals interested in preparing for certification:

· Age Specific Competence

· Bioterrorism series (for emergency management planning)

· Cultural Diversity in Nursing, Perception and Stereotypes of People (both online only)

· Customer Care series

· Handwashing (online only in the Nursing Skills section)

· HIPAA

· Leadership series (Secrets of a Leadership Coach)

· Medication Errors

· Multidrug Resistant Tuberculosis

· OSHA Bloodborne Pathogens

· OSHA Control of Hazardous Energy

· OSHA Fire Safety

· OSHA Hazard Communications

· OSHA Medical Radiation Safety

· OSHA Safe Lifting

· OSHA Workplace Violence

· Pain Management (online only)

· Patient Rights

· Restraints and Isolation (We currently have one course on the regulations and one on the nursing skill of applying restraints. Online only.)

· Variety of courses on ambulation, patient transfer, and falls (see our Nursing Skills list)

What courses will help you with nursing development and to attract and retain talented nurses?

--Many courses are already certified nationally for nursing contact hours. If you need one certified that isn’t, we’ll take care of it for you. You can develop a leadership and skills enhancement program of your own using a selection of our hundreds of courses. We are constantly adding courses like End of Life Care Issues that deepens a nurse’s ability to care.

--Basic Critical Care is the most cost-effective training course to enable nurses to prepare for the critical care units.

What courses will help you with English skills and terminology?

Medical terminology and English skills are useful for many personnel such as billers and staff who are not native English speakers. Our Anatomy/Physiology series is clear and narrated and will help both groups. English Grammar in Healthcare (online, soon to be on CD as well) is also helpful. Writing Clearly is written for everyone.

Idea Sheet for the Healthcare Practice

The purpose of this sheet is to direct you to the products that will help you the most.

What are the different formats of UniversityOfHealthCare products and how do they help you?

--Multi-user CDs: CDs made for small to large groups enable discounts for many users on a single computer and provide documentation of completion for compliance.

--Manual or Book combinations with CDs: These are for people who want CDs for individual use but also want to have a paper reference.

--CDs: The interactive course for an individual user.

--Guidebooks: These contain the text of most of the material in a CD without the need for a computer.

What are the products for quality improvement in a practice?

Total Quality in Provider Practices is a groundbreaking work in applying the techniques of Total Quality Management to healthcare in a practical, easily understood manner. If you want to implement Total Quality Management in your organization, you should get the multiuser CD or use the web option, because everyone needs to be involved. We have other products catering to the development of a quality practice: Customer care is one of the most important components of quality improvement, financial performance, and malpractice avoidance. Customer Care in Healthcare Certificate Program combines four courses, each available individually: Reorganizing for Customer and Patient Care, Provider Patient Relationships, Customer and Patient Care, and Handling Difficult People.

Medication Errors will teach all members of your organization their role in preventing these errors and may help you reduce your malpractice costs.

Quality Assurance and Outcomes Introduction will teach you about important quality concepts specific to healthcare.

What products will help you with leadership and business skills?

Often, the doctors and office members of a healthcare team have had no formal background in leadership and business skills, or they want to advance their skills. We offer an acclaimed program on leadership, behavioral change, and team building using the Goldsmith method. Marshall Goldsmith is one of the world’s top CEO coaches. With our series Secrets of a Leadership Coach, you will learn his techniques.

Many providers and office managers can benefit from formal learning of business skills. You can use Internet Searches to learn how to obtain information from the Internet for the benefit of your organization. You can take sales, marketing, and healthcare economics courses to improve your ability to respond to the ever-changing marketplace. You can take Writing Clearly to improve writing skills. You can take our online Human Resources series to make sure you are handling your personnel the best way possible.

Many areas of business law impact on medical practice and the administration of a practice. We suggest you start with our course on Administrative Law and the one on Employment Law.

What products will help you with compliance and risk management?

Regulations, regulators, and lawyers besiege healthcare practices. One of your most powerful tools to demonstrate you have trained your staff is a certificate of successful completion of a test on a subject.

--HIPAA: HIPAA explicitly requires training as part of the implementation. We have courses that teach HIPAA and how to apply it to new situations. Core HIPAA courses are 1, 2, 3A, 3D, and 4A. 3B (on psychology notes) and 3C (on marketing) are for special situations. HIPAA Privacy Compliance Planning is mostly directed at managerial staff.

--OSHA: All businesses are required to provide appropriate OSHA (Occupational Safety and Health Administration) training. The most common areas in healthcare organizations are Bloodborne Pathogens and Safe Lifting. We recommend multi-user CDs of those titles. We have many more courses, such as Medical Radiation Safety and Fire Safety. Compliance isn’t the only reason to train for safety; happier, healthier staff make a more pleasant work environment, and safety means fewer lawsuits and lower workers compensation premiums. Some training programs are more for administrators, such as Surviving OSHA Inspections. Some are general for any office environment, such as OSHA Computer Related Illness. Some, like OSHA Eye Safety, can also teach your staff to educate your patients.

--Fraud: The government is getting more aggressive about blaming providers for anything. One way to protect yourself is to demonstrate that you have trained your staff to avoid fraudulent behavior. Healthcare Fraud and Abuse Introduction is perfect for that.

It is crucial to understand advance directives and other patient rights. Our CD called Patient Rights will help you.

--OSHA Regulatory Documents and HIPAA Regulatory Documents are searchable CDs and great reference tools.

How can you develop skills of your clinical staff?

We have 200 nursing skills online. Is it better for you to take an hour of your time and teach staff members yourself or to spend $25 on a course?

What will help you participate in clinical trials?

What courses will help you with English skills and terminology?

Medical terminology and English skills are useful for many personnel such as billers and staff who are not native English speakers. Our Anatomy/Physiology series is clear and narrated and will help both groups. English Grammar in Healthcare is also helpful. Writing Clearly is written for everyone.

MANAGEMENT

Secrets of a Leadership Coach

The Coaching and Leadership Techniques of Marshall Goldsmith, Illustrated with Video, Teaching Executive Coaching, Behavioral Change, and Teamwork and Teambuilding, For Every Manager and Employee

ISBN: 0974367400

Author: Daniel Farb, M.D., Marshall Goldsmith, Bruce Gordon, Chris Coffey

Pages: 724, Price: $199.95, Binding: CD ROM

ISBN 1932634592 Manual and CD: 219.95

Library Edition ISBN 1594910286 Manual and CD: $299.95

Secrets of a Leadership Coach Guidebook: ISBN 1594912351, $49.95

Key Features

· The best management CD available

· Full of illustrative videos and role plays

· Contains all 5 parts in an economical package

· Part 5 enables the learner to develop his personalized action plan

· Designed for everyone, not just the highest level of executive

· Special interest for “Train the Trainer” programs

Description:

Secrets of a Leadership Coach is a premium leadership training series that brings the wisdom of America's top CEO coach to every employee and manager. The series has hundreds of video clips, role plays, and animations. It will result in better leadership, personal interactions, and team-building. It contains four main courses: Executive Coaching Techniques, Developing Ourselves as Leaders, Developing Others, and Developing a Team. The package includes a fifth course with practice files and self-assessments that lead you interactively in the creation of your own action plan. Upon the completion of this series, you will be able to describe the coaching and feedback process, define the feedforward process, identify some typical behaviors of leaders that need to be changed, analyze how traditional feedback is different, recognize classic challenges in helping successful people change, explain why leaders don't always complete the coaching process after starting it, list the 3 steps to encourage feedback, demonstrate how to thank people for their feedback, write the 3 guidelines for responding to feedback, describe how to involve other people in helping one change, discuss the follow-up process, recognize when behavioral coaching will work, assess when behavioral coaching will not work, list the steps in the coaching process, describe how to involve key stakeholders, select supportive coaches, use an experiential activity for feedforward, perform follow-up and mini-survey, identify why team building is important, analyze the steps in the team-building process, illustrate examples of team areas for behavioral change, describe individual areas for behavioral change, and describe communication methods for follow-up.

Secrets of a Leadership Coach 1 Executive Coaching Techniques

The Coaching and Leadership Techniques of Marshall Goldsmith, Illustrated with Video, Teaching Executive Coaching, Behavioral Change, and Teamwork and Teambuilding, For Every Manager and Employee

ISBN: 1932634002

Author: Daniel Farb, M.D., Marshall Goldsmith, Bruce Gordon, Chris Coffey

Pages: 151, Price: $49.95, Binding: CD ROM

ISBN 193263469X Manual and CD: $59.95

Library Edition ISBN 1594910383 Manual and CD: $99.95

Description:

Secrets of a Leadership Coach is a premium leadership training series that brings the wisdom of one of America's top CEO coaches to every employee and manager. The series has hundreds of video clips, role plays, and animations. It will result in better leadership, personal interactions, and team-building. Upon the completion of Secrets of a Leadership Coach 1 Executive Coaching Techniques (number 1 in the series), you will be able to describe the coaching and feedback process, define the feedforward process, identify some typical behaviors of leaders that need to be changed, analyze how traditional feedback is different, recognize classic challenges in helping successful people change, and explain why leaders don't always complete the coaching process after starting it.

Secrets of a Leadership Coach 2 Developing Ourselves as Leaders

The Coaching and Leadership Techniques of Marshall Goldsmith, Illustrated with Video, Teaching Executive Coaching, Behavioral Change, and Teamwork and Teambuilding, For Every Manager and Employee

ISBN: 1932634010

Author: Daniel Farb, M.D., Marshall Goldsmith, Bruce Gordon, Chris Coffey

Pages: 181, Price: $49.95, Binding: CD ROM

ISBN 1932634703 Manual and CD: $59.95

Library Edition ISBN 1594910391 Manual and CD: $99.95

Description:

Secrets of a Leadership Coach 3 Developing Others

The Coaching and Leadership Techniques of Marshall Goldsmith, Illustrated with Video, Teaching Executive Coaching, Behavioral Change, and Teamwork and Teambuilding, For Every Manager and Employee

ISBN: 1932634029

Author: Daniel Farb, M.D., Marshall Goldsmith, Bruce Gordon, Chris Coffey

Pages: 150, Price: $49.95, Binding: CD ROM

ISBN 1932634711 Manual and CD: $59.95

Library Edition ISBN 1594910405 Manual and CD: $99.95

Description:

Secrets of a Leadership Coach is a premium leadership training series that brings the wisdom of one of America's top CEO coaches to every employee and manager. The series has hundreds of video clips, role plays, and animations. It will result in better leadership, personal interactions, and team-building. Upon the completion of Secrets of a Leadership Coach 3 Developing Others (number 3 in the series), you will be able to recognize when behavioral coaching will work, assess when behavioral coaching will not work, list the steps in the coaching process, describe how to involve key stakeholders, select supportive coaches, use an experiential activity for feedforward, and perform follow-up and mini-survey. Upon the completion of this course, you will be able to identify why team building is important, analyze the steps in the team-building process, illustrate examples of team areas for behavioral change, describe individual areas for behavioral change, and describe communication methods for follow-up.

Secrets of a Leadership Coach 4 Developing a Team

The Coaching and Leadership Techniques of Marshall Goldsmith, Illustrated with Video, Teaching Executive Coaching, Behavioral Change, and Teamwork and Teambuilding, For Every Manager and Employee

ISBN: 1932634037

Author: Daniel Farb, M.D., Marshall Goldsmith, Bruce Gordon, Chris Coffey

Pages: 113, Price: $49.95, Binding: CD ROM

ISBN 193263472X Manual and CD: $59.95

Library Edition ISBN 1594910413 Manual and CD: $99.95

Description:

Secrets of a Leadership Coach 5 Practice and Assessments

The Coaching and Leadership Techniques of Marshall Goldsmith, Teaching Executive Coaching, Behavioral Change, and Teamwork and Teambuilding, For Every Manager and Employee

ISBN: 1932634045

Author: Daniel Farb, M.D., Marshall Goldsmith, Bruce Gordon, Chris Coffey

Pages: 129, Price: $49.95, Binding: CD ROM

ISBN 1594910278 Manual and CD: $59.95

Library Edition ISBN 1594910421 Manual and CD: $99.95

Description:

Secrets of a Leadership Coach is a premium leadership training series that brings the wisdom of one of America's top CEO coaches to every employee and manager. The series has hundreds of video clips, role plays, and animations. Secrets of a Leadership Coach 5 Practice and Assessments, the fifth course in the series, contains exercises that help one solidify the concepts of courses 1-4. Pre- and post-course assessments allow the learner to look at his progress. In addition, this course has practical exercises that help the student develop his own responses to situations involving behavioral problems. In the process, this course takes the learner through the development of his or her personal action plan which is compiled at the end of the course. This is very useful when used alone but is preferentially taken as part of the package of courses in Secrets of a Leadership Coach.

Lean Six Sigma—available fall 2006

The Formation of Lean Enterprises Using the Principles of Six Sigma and Total Quality Management, For Managers and Employees

Authors: Daniel Farb, M.D., Dennis Fisher, MBA, Bruce Gordon

CD: ISBN 1594911460, $149.95

Book and CD: ISBN 1594912432, $199.95

Guidebook: ISBN 1594912440, $49.95

5 Users: ISBN 1594912459, $299.95

10 Users: ISBN 1594912467, $449.95

Description: Lean Six Sigma is a fascinating work relevant to any industry. It is intended to be used by management and employees. The work is broken down into easily understood modules, full of video clips, animations, and interactivity.. Module 1 introduces the reader to the idea of a lean (highly efficient and cost-effective) enterprise. Module 2 teaches about the application of lean thinking to the supply chain. Module 3 discusses speed and internal agility. Module 3 teaches the elimination of waste and job flow. Module 5 teaches how to make the work lean using ideas such as constraint management, Kanban cards, and reduction of lot sizes. Module 6 deals with supplier/customer relations. Module 7 teaches how to make business processes lean. Module 8 teaches lean measurements. Module 9 teaches Kaizen and other Japanese quality techniques. The concluding modules deal with the practical application of lean methodology.

BIOTERRORISM

Bioterrorism Certificate Program

For Healthcare Workers and Public Officers (Allied Health, Nurses, Doctors, Public Health workers, EMS workers, other emergency, safety, fire, police, and disaster planning and response personnel) and the Public, Detailed Introduction to the Most Dangerous Forms of Bioterrorism, Including Anthrax, Botulinum, Hemorrhagic Viruses, Plague, Radiation, Smallpox, and Tularemia

ISBN: 0974367419

Author: Daniel Farb, M.D., Bruce Gordon

Pages: 1199, Price: $299.95, Binding: CD ROM

Manual and CD ISBN 1932634606: $319.95

Library Edition ISBN 1594910294 Manual and CD: $399.95

Bioterrorism Guidebook to The Seven Deadliest Diseases: ISBN 159491236X, $49.95

Key Features

· CE credits ma